Terms & Conditions
GESTA Tours & Travel Ltd.
Vision Plaza, Mombasa Road, 4th Floor, Suite 9B
Nairobi, Kenya
Last Updated: October, 2025.
1. Introduction and Acceptance
Welcome to GESTA Tours & Travel Ltd. These Terms and Conditions govern your use of our services and website. By booking any travel service with GESTA Tours & Travel Ltd., you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
2. Company Information
GESTA Tours & Travel Ltd. is a registered travel agency operating in Kenya, with our headquarters located at Vision Plaza, Mombasa Road, 4th Floor, Suite 9B, Nairobi. We specialize in domestic and international travel services including air ticketing, hotel reservations, holiday packages, corporate travel, and group tours.
3. Booking and Reservations
3.1 Booking Process
All bookings must be made through our authorized channels including our office, phone, email, or website. A booking is confirmed only when we issue a written confirmation via email or physical document.
3.2 Payment Terms
- A deposit is required at the time of booking. The deposit amount varies depending on the service and will be communicated during booking.
- Full payment must be received at least 14 days before the travel date unless otherwise agreed in writing.
- Payments can be made via bank transfer, mobile money (M-Pesa), or cash at our office.
- All prices are quoted in Kenya Shillings (KES) or US Dollars (USD) and are subject to change until full payment is received.
3.3 Pricing
- All prices quoted are per person unless otherwise stated.
- Prices include services specifically mentioned in your itinerary or booking confirmation.
- Prices are subject to change due to currency fluctuations, fuel surcharges, government taxes, or increases by service providers until full payment is received.
- We reserve the right to pass on any increases in costs to clients, even after booking confirmation.
4. Cancellations and Refunds
4.1 Cancellation by Client
Cancellations must be made in writing via email to reservations@gestatours.com. Cancellation charges apply as follows:
- More than 30 days before travel: 25% of total booking cost
- 15-30 days before travel: 50% of total booking cost
- 7-14 days before travel: 75% of total booking cost
- Less than 7 days before travel: 100% of total booking cost (no refund)
4.2 Cancellation by GESTA Tours & Travel
We reserve the right to cancel any booking due to insufficient numbers, force majeure, or circumstances beyond our control. In such cases, we will offer an alternative travel date or full refund of amounts paid.
4.3 Refund Processing
Approved refunds will be processed within 30 days of receiving the written cancellation request. Refunds will be made to the original payment method or via bank transfer.
4.4 Non-Refundable Items
Certain services including visa fees, travel insurance premiums, and some third-party bookings are non-refundable regardless of cancellation timing.
5. Changes and Amendments
5.1 Changes by Client
Any changes to confirmed bookings must be requested in writing and are subject to availability. Change fees may apply in addition to any charges imposed by airlines, hotels, or other service providers.
5.2 Changes by GESTA Tours & Travel
We reserve the right to make minor changes to itineraries due to operational reasons. Significant changes will be communicated to clients immediately, and alternative arrangements will be offered where possible.
6. Travel Documents
6.1 Passport and Visa Requirements
Clients are responsible for ensuring they have valid passports (with at least 6 months validity from travel date) and appropriate visas for their destination. GESTA Tours & Travel provides visa assistance but is not responsible for visa denials or delays.
6.2 Health Requirements
Clients must comply with all health requirements including vaccinations and medical certificates as required by destination countries. We are not liable for any consequences arising from failure to meet health requirements.
7. Travel Insurance
We strongly recommend that all clients purchase comprehensive travel insurance covering medical expenses, trip cancellations, lost luggage, and personal accidents. GESTA Tours & Travel is not liable for any costs arising from incidents that would have been covered by travel insurance.
8. Liability and Limitations
8.1 Third-Party Services
GESTA Tours & Travel acts as an agent for airlines, hotels, tour operators, and other service providers. We are not liable for acts, omissions, defaults, or negligence of these third parties.
8.2 Limitation of Liability
Our liability is limited to the total amount paid by the client for the specific service. We are not liable for indirect, consequential, or incidental damages including loss of enjoyment, loss of income, or emotional distress.
8.3 Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our control including but not limited to natural disasters, war, terrorism, civil unrest, strikes, government actions, pandemic, or any other force majeure events.
8.4 Personal Property
We are not responsible for loss, theft, or damage to personal property during travel. Clients should ensure adequate insurance coverage for their belongings.
9. Client Responsibilities
9.1 Accuracy of Information
Clients must provide accurate and complete information including names (as per passport), dates of birth, contact details, and special requirements at the time of booking.
9.2 Conduct
Clients are expected to conduct themselves appropriately during travel. We reserve the right to terminate services without refund if a client’s behavior endangers others, disrupts services, or violates local laws.
9.3 Timely Arrival
Clients are responsible for arriving at departure points on time. We are not responsible for missed flights, transfers, or tours due to late arrival.
9.4 Health and Fitness
Clients must ensure they are physically and mentally fit for the activities included in their itinerary. Any pre-existing medical conditions must be disclosed at the time of booking.
10. Complaints and Disputes
10.1 Complaint Procedure
Any complaints must be reported immediately to our representative or office during travel so we can attempt to resolve the issue. Written complaints must be submitted within 14 days of return via email to reservations@gestatours.com.
10.2 Dispute Resolution
We will make every effort to resolve disputes amicably. If resolution cannot be achieved, disputes will be subject to the jurisdiction of Kenyan courts and governed by Kenyan law.
11. Data Protection and Privacy
We collect and process personal information in accordance with Kenyan data protection laws. Client information is used solely for booking purposes and will not be shared with third parties except as necessary to provide travel services. Clients have the right to access and request correction of their personal data.
12. Special Requests and Accessibility
We will make reasonable efforts to accommodate special requests including dietary requirements, room preferences, and accessibility needs. However, such requests cannot be guaranteed and do not form part of the contract unless specifically confirmed in writing.
13. Group Bookings
For group bookings (10 or more persons), additional terms may apply. Group leaders are responsible for communicating terms to all group members and ensuring compliance. Payment schedules and cancellation policies for groups may differ from individual bookings.
14. Photography and Marketing
By participating in tours organized by GESTA Tours & Travel, clients consent to being photographed or filmed for promotional purposes. If you do not wish to be featured in marketing materials, please inform us in writing.
15. Intellectual Property
All content on our website, marketing materials, and itineraries including text, images, logos, and designs are the intellectual property of GESTA Tours & Travel Ltd. and may not be reproduced without written permission.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Amendments to Terms
GESTA Tours & Travel Ltd. reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will apply to bookings made after the effective date of the change.
18. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
GESTA Tours & Travel Ltd.
Vision Plaza, Mombasa Road, 4th Floor, Suite 9B
Nairobi, Kenya
Phone: 0794 664 260 / 0110 363 877
Email: reservations@gestatours.com
Website: www.gestatours.com
19. Acknowledgment
By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions in their entirety. These terms constitute the entire agreement between you and GESTA Tours & Travel Ltd. regarding the services provided.
Thank you for choosing GESTA Tours & Travel Ltd. We look forward to creating unforgettable travel experiences for you.
